Expert Odoo Support That Never Sleeps

DX8’s Odoo support covers the full spectrum of post-implementation needs: technical support (bug fixes, code errors, integration issues), functional support (user guidance, workflow configuration, process optimization), server support (uptime, database health, infrastructure), security patching, version upgrades, and user training. The exact scope depends on your chosen support plan.

Yes, DX8 provides full support for both Odoo Community and Odoo Enterprise editions across all major versions. Our engineers are familiar with the differences between editions and can advise you on the best approach — whether you’re on Community and considering an upgrade to Enterprise, or need support specific to Enterprise-only features.

Response times depend on your plan and issue priority. On our Growth plan, we respond to standard tickets within 4 hours and critical issues within 1 hour. On our Enterprise plan, critical emergencies receive a response within 1 hour, 24/7. On the Starter plan, you can expect a next-business-day response. All tickets are acknowledged immediately upon submission via our support portal.

Absolutely. Version upgrades are one of our core support services. We handle the entire process — from assessing module compatibility and migrating your data, to testing the upgraded environment in staging before going live. We ensure zero data loss and minimal business disruption during the transition, with a rollback plan in place if anything unexpected occurs.

Yes. While most of our support is delivered remotely via email, WhatsApp, Google Meet, and Skype for fast and efficient resolution, on-site visits are available for Enterprise plan clients or on a project basis. Our Netherlands office is based in Haarlem, and we serve clients across the country. India-based clients can also request on-site support through our Noida office.

A complete system outage is treated as a P1 critical emergency. Enterprise plan clients receive immediate escalation with our senior engineers and a dedicated war-room approach until the system is restored. For Growth plan clients, we guarantee response within 1 business hour. All plans include access to our emergency support hotline for business-stopping incidents, regardless of the time zone.

Yes. We regularly take over Odoo support from other implementation partners or in-house teams. Our onboarding process includes a thorough system health audit to understand your environment, customizations, integrations, and any existing issues. This allows us to hit the ground running and provide effective support from day one — without requiring a full reimplementation.

We offer flexible contracts — monthly, quarterly, and annual options are available. Annual plans offer the best value and include priority scheduling for upgrades and new feature rollouts. Monthly plans are ideal for businesses that need flexibility. There is no lock-in penalty, and we work hard to earn your continued trust every month through results and responsiveness.