Keep your Odoo ERP running at peak performance with DX8’s dedicated support and maintenance services — available 24/7, delivered by certified Odoo experts in the Netherlands and India.
Running an Odoo ERP system is mission-critical for your business. When something goes wrong — or when you need guidance to unlock more value — you need a partner who responds instantly and truly understands your environment.
At DX8, our Odoo support team consists of certified functional and technical consultants who know the platform inside out. Whether you need a bug fix, a system upgrade, a performance boost, or simply someone to walk your team through a workflow — we are here.
We support both Odoo Community and Odoo Enterprise editions across all versions, with flexible plans designed to match your business size and budget.
End-to-end maintenance and support covering every layer of your Odoo ERP — from the user interface to the server infrastructure.
Rapid identification and resolution of functional bugs, system errors, and workflow anomalies to keep operations running without interruption.
Deep-dive technical assistance covering custom module debugging, Python/XML fixes, API troubleshooting, and server-side configuration issues.
Help your team get the most from Odoo with expert guidance on workflows, module usage, system configuration, and business process optimization.
Safely upgrade your Odoo installation to the latest version with full data migration, module compatibility testing, and post-upgrade verification.
Diagnose and resolve slow queries, database bottlenecks, and server performance issues that impact user experience and productivity.
Proactive security reviews, vulnerability patching, access control audits, and data backup management to keep your ERP safe and compliant.
Ongoing support for third-party modules, custom-built integrations, and API connections to ensure all system components work in harmony.
Tailored training sessions for new users and teams — online, on-site, or recorded — to maximize adoption and platform proficiency.
Server uptime monitoring, database health checks, cloud environment management, and infrastructure troubleshooting for Odoo deployments.
We don’t just fix tickets — we act as your long-term Odoo partner, proactively maintaining your system so problems never reach your users.
We don’t just fix tickets — we act as your long-term Odoo partner, proactively maintaining your system so problems never reach your users.
Certified Odoo Specialists
Every engineer on our support team holds Odoo certification and has hands-on experience across multiple Odoo versions and industry implementations.
Fast, Accountable Response
We acknowledge support tickets within the hour and resolve most critical issues within the same business day — because your downtime costs money.
Proactive, Not Reactive
We monitor your system continuously and fix issues before they escalate — rather than waiting for something to break and then scrambling to fix it.
Multi-Channel, Multi-Timezone
Reach our team via email, WhatsApp, Google Meet, Skype, or phone. With offices in the Netherlands and India, we cover your timezone around the clock.
Both Editions Supported
We support Odoo Community and Odoo Enterprise across all major versions, with deep knowledge of both the core platform and third-party app ecosystem.
DX8’s Odoo support covers the full spectrum of post-implementation needs: technical support (bug fixes, code errors, integration issues), functional support (user guidance, workflow configuration, process optimization), server support (uptime, database health, infrastructure), security patching, version upgrades, and user training. The exact scope depends on your chosen support plan.
Yes, DX8 provides full support for both Odoo Community and Odoo Enterprise editions across all major versions. Our engineers are familiar with the differences between editions and can advise you on the best approach — whether you’re on Community and considering an upgrade to Enterprise, or need support specific to Enterprise-only features.
Response times depend on your plan and issue priority. On our Growth plan, we respond to standard tickets within 4 hours and critical issues within 1 hour. On our Enterprise plan, critical emergencies receive a response within 1 hour, 24/7. On the Starter plan, you can expect a next-business-day response. All tickets are acknowledged immediately upon submission via our support portal.
Absolutely. Version upgrades are one of our core support services. We handle the entire process — from assessing module compatibility and migrating your data, to testing the upgraded environment in staging before going live. We ensure zero data loss and minimal business disruption during the transition, with a rollback plan in place if anything unexpected occurs.
Yes. While most of our support is delivered remotely via email, WhatsApp, Google Meet, and Skype for fast and efficient resolution, on-site visits are available for Enterprise plan clients or on a project basis. Our Netherlands office is based in Haarlem, and we serve clients across the country. India-based clients can also request on-site support through our Noida office.
A complete system outage is treated as a P1 critical emergency. Enterprise plan clients receive immediate escalation with our senior engineers and a dedicated war-room approach until the system is restored. For Growth plan clients, we guarantee response within 1 business hour. All plans include access to our emergency support hotline for business-stopping incidents, regardless of the time zone.
Yes. We regularly take over Odoo support from other implementation partners or in-house teams. Our onboarding process includes a thorough system health audit to understand your environment, customizations, integrations, and any existing issues. This allows us to hit the ground running and provide effective support from day one — without requiring a full reimplementation.
We offer flexible contracts — monthly, quarterly, and annual options are available. Annual plans offer the best value and include priority scheduling for upgrades and new feature rollouts. Monthly plans are ideal for businesses that need flexibility. There is no lock-in penalty, and we work hard to earn your continued trust every month through results and responsiveness.
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